Computer Support Specialist

Overview

Computer Support Specialist

The Computer Support Specialist program at LBCC provides students with a solid foundation in computer support for the business environment. The Computer Support Specialist program covers customer service, IT concepts and applications. Supporting courses allow students to gain a thorough understanding of necessary business communication skills, operating systems, computer hardware and networking fundamentals.

Computer Support Specialist
(Introduction of Computer Support Specialist Program by the Dean)


Career Infographics
Median wage, Projected Jobs in CA, and National Job Growth

Roadmap
Build a two-year roadmap for college degrees and certificates

 

Program Information

 

Degrees & Certificates

Associate in Science (AS), Computer Support Specialist

The Computer Support Specialist concentration offers a robust and relevant core course offering that allows students to gain job skills and the critical thinking skills that are in demand in the workforce. The program is designed to prepare students for employment in a variety of computer support related fields.

PROGRAM LEARNING OUTCOMES: 

  • Evaluate end user and customer support needs and apply appropriate tools and methodologies.
  • Design, administer, and control user support software tools in customer relationship management and user fulfillment.
required courses:
Course Code Course Name Units

BCOM 15

Business Communications  

3

BCOM 222

Job Search Skills

3

BCOM 263

Customer Service

3

COSA 2

Critical Thinking Using Computers

3

COSA 5

Microsoft Windows Operating System

3

COSA 50

Introduction to IT Concepts & Applications

4

COSK 200

Keyboarding and Document Production

3

COSN 5

Computer Hardware Fundamentals

4

COSN 10 Networking Fundamentals 4
total: 30 units 

Apply for AS Degree

Class Schedule                     Academic Calendar
For more information on course descriptions, please see college catalog

 

Certificate of Achievement, Computer Support Specialist

The Computer Support Specialist Certificate of Achievement provides students with the in-demand technical knowledge, data inputting and communication strategies required for Customer Support and Help Desk technicians.

required courses:
Course Code Course Name Units

BCOM 15

Business Communications  

3

BCOM 222

Job Search Skills

3

BCOM 263

Customer Service

3

COSA 2

Critical Thinking Using Computers

3

COSA 5

Microsoft Windows Operating System

3

COSA 50

Introduction to IT Concepts & Applications

4

COSK 200

Keyboarding and Document Production

3

COSN 5

Computer Hardware Fundamentals

4

COSN 10 Networking Fundamentals 4
total: 30 units 

Apply for AS Degree

Class Schedule                     Academic Calendar
For more information on course descriptions, please see college catalog

 

Certificate of Accomplishment, Customer Relations Specialist

Students learn the communication skills and customer service techniques that are in-demand in the workforce.

PROGRAM LEARNING OUTCOMES: 

  • Apply effective communication skills to satisfy customers’ needs and build relationships.
required courses:
Course Code Course Name Units

BCOM 15

Business Communications

3

BCOM 263 Customer Service 3
total: 6 units

Apply for Certificate

Class Schedule                              Academic Calendar
For more information on course descriptions, please see college catalog

 

Certificate of Accomplishment, Computer Hardware Technician

Students learn the in-demand skills for running wired and wireless networks and prepare for a career in IT.

PROGRAM LEARNING OUTCOMES: 

  • Analyze common software and hardware problems on personal computers.
  • Distinguish and explain the introductory core computer and IT concepts and technology that are used personally, in society, in government, and business.
required courses:
Course Code Course Name Units

COSA 50

Introduction to IT Concepts & Applications

4

COSN 5

Computer Hardware Fundamentals

4

total: 8 units

Apply for Certificate

Class Schedule                               Academic Calendar
For more information on course descriptions, please see college catalog

 

Course offerings

Business communications (BCOM)

Course Name   Fall   Winter Spring Summer
BCOM 15

Business Communications
3 units

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bcom 222

Job Search Skills
3 units
Recommended Preparation: COSK 200

       
bcom 263

Customer Service
3 units

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applications software (cosa)

Course Name   Fall   Winter Spring Summer
COSA 2

Critical Thinking Using Computers
3 unit

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COSA 5

Microsoft Windows Operating System
3 units

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COSA 50

Introduction to IT Concepts & Applications
4 units
Recommended Preparation: COSA 1

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Keyboarding/Typing (cosk)

Course Name  Fall  Winter Spring Summer
COSK 200

Beginning Keyboarding and Document Production
3 units

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networking, operating systems, and hardware (cosn)

Course Name  Fall  Winter Spring Summer
cosn 5

Computer Hardware Fundamentals
4 units
Recommended Preparation: COSA 50

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COSN 10

Networking Fundamentals
4 units

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Program Highlights

Industry Certifications:

As you successfully complete certain courses at LBCC, you can take exams and earn industry certificates at our computer labs.

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   IC3, GS5 Exam:

Internet Computing Core Competencies (IC3) Global Standard 5 (GS5) is a certification that is comprised of three exams: Computing Fundamentals that provides a global standard, digital standard for industry certification.  IC3 includes concepts and skills that apply to almost any school or career pathway, it’s the ideal solution for any student or jobseeker looking to validate their digital skills. 

  • COSA 30:  IC3, GS5 – Computing Fundamentals, Living Online, Key Applications 

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     MOS Specialist in: 

  • COSA 15: Excel 2016 
  • COSA 20: PowerPoint 2016 
  • COSA 10: Word 2016 
  • COSA 215: Outlook 2016 

 

check out more Industry Certifications offered by COS department.
Download COS Industry Certification Flyer

 

Student Learning Objectives:

This Associate Degree or Certificate of Achievement is a two-year program leading to the Associate in Science (A.S.) degree. It is designed to prepare students for employment in a variety of customer/computer service and support related fields. Students wishing a bachelor’s degree (transfer program) should meet with a counselor to discuss transferability of courses.

 

More information​ on BIW

 

wages for BIW:

Industries that hire BIW: Medical, Legal,and Business.

 

Entry-Level
(No experience)

Annual Salary: $25,620
Hourly Wage: $13.76

Median-level
(3-5 years experience)

Annual Salary: $36,566
Hourly Wage: $17.58

Experienced-level
(Above 5 years experience)

Annual Salary: $46,404
Hourly Wage: $22.31

Visit Career Coach for more information.

 

FAQ

How to apply?

Start your application at CCCApply and begin your journey at LBCC!
CCC Apply

What is CCC Apply?

 It transfer your application information to LBCC and allow us to email you the enrollment information.

before-apply.pngBefore You Apply on CCC:
  • Create an account on CCC to apply
  • Helpful to have:
    • Social Security Number
    • Names and dates (month and year) of all high schools and colleges attended
    • Unofficial transcript from high school or pervious colleges for English, Math, and Reading placement
    • A valid email address you check often (You will be receiving important information such as your Viking ID to enroll for classes)
    • Permanent resident card (if applicable)
after-apply.pngAfter You Apply on CCC:
  • Save your CCCID to access LBCC Viking Account.
  • You will receive an email conformation from LBCC within 24 hours. (Email confirmation will be sent to the email address you provided in your CCC application)
  • Email contain important information below:
    • LBCC ID
    • Enrollment Steps
  • Each enrollment process differs for different types of students.

  • Visit Get Started to explore the next steps to help you enroll.

 

How long does it take to complete the program?

Depending on the number of units you take and whether you are a full-time or part-time student, completing a certificate program can take as little as one semester and completing an associate degree program can take about two years.

Download Roadmap for scheduling references.

How much does the program cost?

Please visit Financial Aid for tuition cost.

what are the jobs?

  • Administrative Assistant
  • Executive Assistant
  • Social Media Coordinator
  • Office Clerk
  • Customer Service Representative

Visit Career Coach for more information.

where are the jobs?

  • Medical 
  • Legal 
  • Business 

How much does BIW make?

Position Annual Salary Hourly Wage
Entry-Level
(0-3 years professional experience)
$25,620 $13.76
Median
(3-5 years professional experience)
$36,566 $17.58
Experience
(Above 5 years professional experience)
$46,404 $22.31

Visit Career Coach for more information.

HOW TO LOOK UP COMPARABLE COURSE LISTINGS

To help determine if courses taken at other schools are comparable to Long Beach City College courses, please visit LBCC Transfer Evaluation System (TES).

For more information, see Transcript Evaluation & Credit Transfer. 

HOW TO APPLY FOR YOUR DEGREE OR CERTIFICATE?

Visit the Admissions & Records to apply for your degrees and certificates.

Downloadable PDF