Program: Customer Support Specialist
Do you enjoy helping people and feel comfortable with technology? Then, consider majoring in the Computer Support Specialist Associate Degree! The Computer Support Specialist is responsible for providing technical assistance directly to computer users or in support of computer networked environments. Would you like to become certified? We offer opportunities for free industry certifications that validate the knowledge and best practices required by computer support specialists. Join our program today!
COMPUTER SUPPORT SPECIALIST - Program Brochure
Career Opportunities
Start your career as a professional and/or specialist in the area below!
- Computer Support Specialist
- Customer Support Specialist
- IT Support Specialist
- Software Support Specialist
- Network Support Specialist
Degrees & Certificates
Program mission
The mission of the computer support specialist program is to provide students with a solid foundation in computer support for the business environment. The Computer Support Specialist program covers customer service skills and IT concepts and applications. Supporting courses allow students to gain a thorough understanding of business communication strategies, operating system troubleshooting basics, and computer hardware and networking fundamentals.
Computer Support Specialist (AS + Cert.) Curriculum Guide
Explore the degrees and certificates offered by Computer Support Specialist Program.
Associate in Science degree (AS), Computer Support Specialist
Plan Code: 2123 – The Computer Support Specialist concentration offers a robust and relevant core course offering that allows students to gain job skills and the critical thinking skills that are in demand in the workforce. The program is designed to prepare students for employment in a variety of computer support related fields.
PROGRAM STUDENT LEARNING OUTCOMES:
- Evaluate end user and customer support needs and apply appropriate tools and methodologies.
- Design, administer, and control user support software tools in customer relationship management and user fulfillment.
Certificate of Achievement, Computer Support Specialist
Plan Code: 3123 – The Computer Support Specialist Certificate of Achievement provides students with the in-demand technical knowledge, data inputting and communication strategies required for Customer Support and Help Desk technicians.
Certificate of Accomplishment, Customer Relations Specialist
Plan Code: 4157 – Students learn the communication skills and customer service techniques that are in-demand in the workforce.
PROGRAM STUDENT LEARNING OUTCOMES:
- Apply effective communication skills to satisfy customers’ needs and build relationships.
Certificate of Accomplishment, Computer Hardware Technician
Plan Code: 4126 – Students learn the in-demand skills for running wired and wireless networks and prepare for a career in IT.
PROGRAM STUDENT LEARNING OUTCOMES:
- Analyze common software and hardware problems on personal computers.
- Distinguish and explain the introductory core computer and IT concepts and technology that are used personally, in society, in government, and business.
Course Offerings
View courses offered in different semesters to assist in academic plannings.
| Course Name | Fall | Winter | Spring | Summer |
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| BCOM 15 Business Communications |
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BCOM 222 |
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| BCOM 263 Customer Service |
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| COSA 2 Critical Thinking Using Computers |
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| COSA 5 Microsoft Windows Operating System |
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COSA 50 |
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COSK 200 |
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COSN 5 |
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COSN 10 |
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Course Descriptions
FAQ
How long does it take to complete the program?
Depending on the number of units you take and whether you are a full-time or part-time student, completing a certificate program can take as little as one semester and completing an associate degree program can take about two years.
Make a 30-minute appointment with an academic counselor to receive services in educational plans, transcript evaluation, and career planning.
How much does the program cost?
Please visit Financial Aid for tuition cost.
What classes should I take to get started?
| Course Name | Units |
|---|---|
| COSK 200 Beginning Keyboarding & Document Production |
3 |
| BCOM 15 Business Communications |
3 |
| COSA 5 Microsoft Windows Operating Systems |
3 |
What industry certification does this program prepare me for?
Not all our classes map directly to a certificate or an industry certification but several of our classes do. Here’s a partial list:
| Coure Number/Name | Certifications |
|---|---|
| COSA 50 Inroduction to IT Concepts & Applications |
Microsoft Office Specialist (MOS) |
| COSN 5 Computer Hardware Fundamentals |
CompTIA A+ |
| COSN 10 Networking Fundamentals |
Microsoft Technology Associate (MTA) |
Who are the Career & Technical Education (CTE) counselors?
| Schools/Program | Counselor | Location |
|---|---|---|
| Career & Technical Education | Alicia Andujo | LAC |
| Career & Technical Education | Lorraine Blouin | LAC |
| Career & Technical Education | Laura Garcia | LAC |
| Career & Technical Education | Diana Ogimachi | LAC |
| Career & Technical Education | Robert Olmos | PCC |
| Career & Technical Education | Tom To | PCC |
Please visit the Counseling Office for Academic Counseling, Career Exploration, Educational Planning, College Transfer, Student Resources, and many others to help you achieve your educational goals.
HOW TO transfer & LOOK UP COMPARABLE COURSE LISTINGS
To help determine if courses taken at other schools are comparable to Long Beach City College courses, please visit LBCC Transfer Evaluation System (TES).
For more information, please visit LBCC Transfer Center.
How do I receive my degree or certificate after I finish the coursework?
You will need to complete an application for your degree or certificate and submit that application to the LBCC Admissions & Records office. Visit Admissions & Records for more details.