Online Counseling
Speak to a live counselor

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Welcome to Long Beach City College Online Counseling Services. We provide a variety of services that allow students to connect with the LBCC Counseling Staff. Please refer to the following instructions on how to begin and end an online chat session.

Begin Chat Session

 

Please note: The chat feature is compatible with Chrome and Firefox browsers only. Students using Internet Explorer or Microsoft Edge may experience technical problems when trying to connect to an online counseling session.

Online Etiquette

Online Counseling is offering easy access to students who are unable to meet with a counselor in a traditional face-to-face session.  Please be prepared for the session as you would for an in-person session on campus. As you are aware, web-based counseling is new to many and this guide will give you an overview of appropriate etiquette when interacting in this new environment. 

Privacy & Confidentiality

Please find a private location where you will be able to communicate with the counselor comfortably. It is recommended that you do not log in from a public setting and instead log in from a secure location.

The counseling sessions are confidential. The counselor may share confidential information that needs to remain private. Be sure that others are not around to listen to the conversation that is taking place online. If a private setting is not available, it is recommended that you use a headset.

Preparing for the Live Session

Ask yourself if you would appear the same way if you are meeting with a counselor in person. We recommend the following: 

  • Wear proper attire.
  • Make sure there is proper lighting in the room.
  • Make sure there is little to no background noise.
  • No interruptions – Do not answer phone calls, texts or surf the web during the session. It is important to give your full attention to the counselor. 
  • Be respectful when communicating with your counselor.

What to bring to your counseling sessions

  • A list of questions to ask the counselor.
  • Access to previous Educational Plans.
  • Your ABC GE Plan.
  • A curriculum guide for your major of study.
  • A notepad to take notes of the session.

Final checks before your counseling appointment

  • Test your computer a day in advance to make sure it is ready for the online counseling session by visiting the Cranium Café website.
  • Please log in 10 minutes before your appointment time and wait for your counselor’s invitation in the Lobby.
  • The counselor will add you to an individual counseling session at the time of your appointment.
  • Once you are done with your session, click Exit Meeting to take our survey so that we can better our service in the future.

Chat Session Instructions

How to enter a Chat Session

  1. Make sure your device has a webcam and microphone to communicate with the counselor.
  2. When a counselor is available for a Chat session, you will see a green ONLINE indicator.
  3. Click on Chat Available Now.
  4. Click on Auto Login with the LBCC logo.
  5. Use your Viking Student ID and password to log in.
  6. Once logged in, the counselor will allow you to ENTER MEETING to start your session.
  7. To end the session, click on Exit Meeting to take the survey and log out. 

Students with Appointments 

  1. Make sure your device has a webcam and microphone to communicate with the counselor.
  2. At the time of your appointment, go to the link that was provided in the Appointment Confirmation (please check your email).
  3. Click on Auto Login with the LBCC logo.
  4. Use your Viking Student ID and password to log in.
  5. If the counselor is in session with another student, you will be required to wait in the LOBBY.  Once the counselor is ready for your appointment, you will be added to the next session.
  6. To end the session, click on Exit Meeting to take the survey and log out