Online Session Instructions

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How to enter a Chat Session

  1. Make sure your device has a webcam and microphone to communicate with the counselor.
  2. When a counselor is available for a Chat session, you will see a green ONLINE indicator.
  3. Click on Chat Available Now.
  4. Click on Auto Login with the LBCC logo.
  5. Use your Viking Student ID and password to log in.
  6. Once logged in, the counselor will allow you to ENTER MEETING to start your session.
  7. To end the session, click on Exit Meeting to take the survey and log out. 

Students with Appointments 

  1. Make sure your device has a webcam and microphone to communicate with the counselor.
  2. At the time of your appointment, go to the link that was provided in the Appointment Confirmation (please check your email).
  3. Click on Auto Login with the LBCC logo.
  4. Use your Viking Student ID and password to log in.
  5. If the counselor is in session with another student, you will be required to wait in the LOBBY.  Once the counselor is ready for your appointment, you will be added to the next session.
  6. To end the session, click on Exit Meeting to take the survey and log out