Program: Customer Support

Overview

Customer Support

The Customer Support program at Long Beach City College is a comprehensive offering of courses to prepare students for careers in Customer Support and Help Desk technicians and will enhance skills for those who are currently employed in the field. 

Career Opportunities

This Associate Degree or Certificate of Achievement is a two-year program leading to the Associate in Science (A.S.) degree. It is designed to prepare students for employment in a variety of customer/computer service and support related fields. Students wishing a bachelor’s degree (transfer program) should meet with a counselor to discuss transferability of courses.

Associate in Science (AS), Customer Support 

The Customer Support program at Long Beach City College is a comprehensive offering of courses to prepare students for careers in Customer Support and Help Desk technicians and will enhance skills for those who are currently employed in the field. 

Program Learning Outcomes: 
  • Demonstrate and apply effective written and oral communication techniques to a variety of customer services situations. 
  • Problem-solve common information technology failures. 

Certificate of Achievement, Customer Support 

The Customer Support Certificate of Achievement provides students with the in-demand technical knowledge, data inputting and communication strategies required for Customer Support and Help Desk technicians. 

Certificate of Accomplishment, Business Communications 

Students will learn how to communicate effectively in the workplace.

Program Student Learning Outcomes:
  • Apply effective written, oral, and nonverbal communication techniques to organizational situations.

Certificate of Accomplishment, Data Entry 

Students are prepared for data entry job positions by learning how to enter customer and account data. 

Program Student Learning Outcomes:
  • Demonstrate speed and accuracy proficiency by typing a minimum of 8,000 keystrokes per hour with five or fewer errors on a five-minute Alphanumeric Timing.
  • Identify and use the appropriate software to accurately and ethically enter, edit, and manipulate the data from a source document.