Program: Customer Support

Overview

Computer Support Specialist

The Computer Support Specialist program at LBCC provides students with a solid foundation in computer support for the business environment. The Computer Support Specialist program covers customer service, IT concepts and applications. Supporting courses allow students to gain a thorough understanding of necessary business communication skills, operating systems, computer hardware and networking fundamentals.

Career Opportunities

This Associate Degree or Certificate of Achievement is a two-year program leading to the Associate in Science (A.S.) degree. It is designed to prepare students for employment in a variety of customer/computer service and support related fields. Students wishing a bachelor’s degree (transfer program) should meet with a counselor to discuss transferability of courses.

VIEW COURSES & CURRICULUM

 

Associate in Science (AS), Computer Support Specialist

The Computer Support Specialist concentration offers a robust and relevant core course offering that allows students to gain job skills and the critical thinking skills that are in demand in the workforce. The program is designed to prepare students for employment in a variety of computer support related fields.

Program Learning Outcomes: 
  • Evaluate end user and customer support needs and apply appropriate tools and methodologies.
  • Design, administer, and control user support software tools in customer relationship management and user fulfillment

Certificate of Achievement, Computer Support Specialist

The Computer Support Specialist Certificate of Achievement provides students with the in-demand technical knowledge, data inputting and communication strategies required for Customer Support and Help Desk technicians.

Certificate of Accomplishment, Customer Relations Specialist

Students learn the communication skills and customer service techniques that are in-demand in the workforce.

Program Student Learning Outcomes:
  • Apply effective communication skills to satisfy customers’ needs and build relationships.

Certificate of Accomplishment, Computer Hardware Technician

Students learn the in-demand skills for running wired and wireless networks and prepare for a career in IT.

Program Student Learning Outcomes:
  • Analyze common software and hardware problems on personal computers.
  • Distinguish and explain the introductory core computer and IT concepts and technology that are used personally, in society, in government, and business.