WIP: Computer Support Specialist

Overview iwang

About the Program

Do you enjoy helping people and feel comfortable with technology? Then, consider majoring in the Computer Support Specialist Associate Degree! The Computer Support Specialist is responsible for providing technical assistance directly to computer users or in support of computer networked environments. Would you like to become certified? We offer opportunities for free industry certifications that validate the knowledge and best practices required by computer support specialists. Join our program today! 

Career Opportunities:

Start your career as a professional and/or specialist in the area below:

  • Computer Support Specialist 
  • Customer Support Specialist 
  • IT Support Specialist 
  • Software Support Specialist 
  • Network Support Specialist 

Degrees & Certificates


Program mission:

The mission of the computer support specialist program is to provide students with a solid foundation in computer support for the business environment. The Computer Support Specialist program covers customer service skills and IT concepts and applications. Supporting courses allow students to gain a thorough understanding of business communication strategies, operating system troubleshooting basics, and computer hardware and networking fundamentals. 

Explore the degrees and certificates offered by Computer Support Specialist Program.

Associate of Science (AS), Computer Support Specialist

The Computer Support Specialist concentration offers a robust and relevant core course offering that allows students to gain job skills and the critical thinking skills that are in demand in the workforce. The program is designed to prepare students for employment in a variety of computer support related fields.

PROGRAM STUDENT LEARNING OUTCOMES:

  • Evaluate end user and customer support needs and apply appropriate tools and methodologies.
  • Design, administer, and control user support software tools in customer relationship management and user fulfillment

Certificate of Achievement, Computer Support Specialist

The Computer Support Specialist Certificate of Achievement provides students with the in-demand technical knowledge, data inputting and communication strategies required for Customer Support and Help Desk technicians.

PROGRAM STUDENT LEARNING OUTCOMES:

  • Evaluate customer support and end user needs and apply appropriate tools and methodologies.
  • Manage user support software tools. 

Certificate of Accomplishment, Customer Relations Specialist

Students learn the communication skills and customer service techniques that are in-demand in the workforce.

PROGRAM STUDENT LEARNING OUTCOMES:

  • Apply effective communication skills to satisfy customers’ needs and build relationships.
  • Analyze and utilize a variety of digital communication tools.

Certificate of Accomplishment, Computer Hardware Technician

Students learn the in-demand skills for running wired and wireless networks and prepare for a career in IT.

PROGRAM STUDENT LEARNING OUTCOMES:

  • Analyze common software and hardware problems on personal computers.
  • Distinguish and explain the introductory core computer and IT concepts and technology that are used personally, in society, in government, and business.

Course Offerings

View courses offered in different semesters to assist in developing academic plans.

Course Name   Fall   Winter Spring Summer
BCOM 15
Business Communications
 

BCOM 222
Job Search Skills

   
BCOM 263
Customer Service
   
COSA 2
Critical Thinking Using Computers
COSA 5
Microsoft Windows Operating System
   

COSA 50
Introduction to IT Concepts & Applications

COSK 200
Keyboarding & Document Production

   

COSN 5
Computer Hardware Fundamentals

   

COSN 10
Networking Fundamentals

   

Course Sequence

FAQ