WIP: Computer Support Specialist

Overview iwang

Computer Support Specialist

Do you enjoy helping people and feel comfortable with technology? Then, consider majoring in the Computer Support Specialist Associate Degree! The Computer Support Specialist is responsible for providing technical assistance directly to computer users or in support of computer networked environments. Would you like to become certified? We offer opportunities for free industry certifications that validate the knowledge and best practices required by computer support specialists. Join our program today! 

Career Opportunities

Start your career as a professional and/or specialist in the area below!

  • Computer Support Specialist 
  • Customer Support Specialist 
  • IT Support Specialist 
  • Software Support Specialist 
  • Network Support Specialist 

 

Degrees & Certificates


Program mission

The mission of the computer support specialist program is to provide students with a solid foundation in computer support for the business environment. The Computer Support Specialist program covers customer service skills and IT concepts and applications. Supporting courses allow students to gain a thorough understanding of business communication strategies, operating system troubleshooting basics, and computer hardware and networking fundamentals. 

Explore the degrees and certificates offered by Computer Support Specialist Program.

Associate in Science (AS), Computer Support Specialist

Plan Code: 2123 – The Computer Support Specialist concentration offers a robust and relevant core course offering that allows students to gain job skills and the critical thinking skills that are in demand in the workforce. The program is designed to prepare students for employment in a variety of computer support related fields.

PROGRAM STUDENT LEARNING OUTCOMES:

  • Evaluate end user and customer support needs and apply appropriate tools and methodologies.
  • Design, administer, and control user support software tools in customer relationship management and user fulfillment.

Certificate of Achievement, Computer Support Specialist

Plan Code: 3123 – The Computer Support Specialist Certificate of Achievement provides students with the in-demand technical knowledge, data inputting and communication strategies required for Customer Support and Help Desk technicians.

PROGRAM STUDENT LEARNING OUTCOMES:

  • Evaluate customer support and end user needs and apply appropriate tools and methodologies.
  • Manage user support software tools.

Certificate of Accomplishment, Customer Relations Specialist

Plan Code: 4157 – Students learn the communication skills and customer service techniques that are in-demand in the workforce.

PROGRAM STUDENT LEARNING OUTCOMES:

  • Apply effective communication skills to satisfy customers’ needs and build relationships.
  • Analyze and utilize a variety of digital communication tools.

Certificate of Accomplishment, Computer Hardware Technician

Plan Code: 4126 – Students learn the in-demand skills for running wired and wireless networks and prepare for a career in IT.

PROGRAM STUDENT LEARNING OUTCOMES:

  • Analyze common software and hardware problems on personal computers.
  • Distinguish and explain the introductory core computer and IT concepts and technology that are used personally, in society, in government, and business.

Course Sequence


 

Course Offerings

View courses offered in different semesters to assist in academic plannings.

Course Name   Fall   Winter Spring Summer
BCOM 15
Business Communications
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BCOM 222
Job Search Skills

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BCOM 263
Customer Service
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COSA 2
Critical Thinking Using Computers
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COSA 5
Microsoft Windows Operating System
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COSA 50
Introduction to IT Concepts & Applications

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COSK 200
Keyboarding & Document Production

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COSN 5
Computer Hardware Fundamentals

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COSN 10
Networking Fundamentals

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FAQ

How long does it take to complete the program? 

Depending on the number of units you take and whether you are a full-time or part-time student, completing a certificate can take as little as two semesters and completing an associate degree can be completed in about two years. 

How much does the program cost? 

Please visit Financial Aid for tuition cost. 

What classes should I take to get started? 

Course Name Units
COSK 200
Beginning Keyboarding & Document Production
3
BCOM 15
Business Communications
3
COSA 5
Microsoft Windows Operating Systems
3

 

What industry certification does this program prepare me for?

Not all our classes map directly to a certificate or an industry certification but several of our classes do. Here’s a partial list:

Coure Number/Name Certifications
COSA 50
Inroduction to IT Concepts & Applications
Microsoft Office Specialist (MOS)
COSN 5
Computer Hardware Fundamentals
CompTIA A+
COSN 10
Networking Fundamentals
Microsoft Technology Associate (MTA)

 

How to apply for your degree or certificate? 

Visit Admissions & Records to apply for your degrees and certificates.