- Not only does Sunleng go above and beyond his call of duty to
resolve any issues at hand, he has always been pleasant and
caring. In the many years I’ve known him, he has always been a
consummate professional who always wears a smile and gives from a
huge heart. Additionally, he stated many times that his purpose
in life is to serve others, whether they are colleagues, family,
friends, or strangers. I know firsthand that he has spent much of
his earnings to help others on a continuous basis. He hardly
spends money on himself or takes time off to relax or enjoy life
because he genuinely enjoys helping others in any way that he is
capable of.
- Earlier this year I had a problem with my computer update I
did, not even realizing I had done it. The update caused
major problems with key programs I use on a daily basis. I
submitted a IT ticket and was assigned to Sunleng. He
reached out and asked me about my issues. After looking into
my computer he determined my issues were due to the last update I
had done. He spent many hours trying to figure out how not
to wipe out all my documents. He was able to figure out what
needed to happen and fixed my issue. I was relieved to find
my computer and all documents were saved. I appreciate all
the time and research he did to fix my error. He was even
contacting me well into the evenings to let me know he was still
working on my computer issue. I would also like to thank all
the IT employees that he spoke to about my issue and helped him
along the way.
- Secondly, just this week our network printer went
offline. I put in another ticket and Sunleng was assigned to
help. He came to my desk and worked on it for an hour making
sure all the connections were ok and even fixed the paper tray
issue I had. Once he realized he was not able to assist any
further he transferred my ticket to Danny and he was able to fix
the network issue. I really appreciate all the IT employees
that work so diligently as a unit to make sure we are all up and
running here at LBCC.
- Sunleng is always so helpful and responsive and this is
refreshing when you are having a computer or printer issue.
