Student Tech Help Desk

Overview

Student Technology Help Desk (STHD)

The Student Technology Help Desk (STHD) supports all Long Beach City College students in accessing and successfully using Long Beach City College technology. We are staffed with knowledgeable and friendly student team members to provide peer guidance to all students. The STHD is available to support students via phone, email, and in person.  All assistance provided is FREE for Long Beach City College students.  

The Student Technology Help Desk logo.

Hours (LAC)

Day Time Walk-in Location
Monday – Thursday 8am – 5pm LAC: L-Building
2nd Floor Landing
Friday 8am – 1pm LAC: L-Building
2nd Floor Landing

Hours (PCC)

Day Time Walk-in Location
Monday 8am – 5pm

PCC: EE206

Multidisciplinary Success Center

Tuesday 8am – 5pm PCC: Student Union (EE)
Wednesday 8am – 5pm PCC: Student Union (EE)

WITHIN The Scope of STHD Support

  • Single Sign-On Passwords (Viking System, LMS, Office 365 & Student Email) 
  • Learning Management System 
  • The Viking System 
  • My.LBCC
  • Viking Mail (Student Email) 
  • Office 365  
  • Office Suite & Adobe PDF 
  • Wireless Connection & Printing 
  • LBCC Website Navigation  
  • & more

OUTSIDE The Scope of STHD Support

  • Software Support (installation, troubleshooting, etc.)
  • Personal devices (laptops, phones, tablets, etc.)
  • Assist with class homework/tests/assignments 
  • Viruses
  • Provide personal training (outside of any designated workshops)
  • Specific support provided by other divisions on campus

STHD Policies

STHD student team members are not permitted to work on student computers and other personal devices such as laptops, phones, tablets, etc.  

For the protection of LBCC students and STHD team members, the Student Technology Help Desk (STHD) is not permitted to install software or provide instructions to users on how to fix computer problems.

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