Welcome to the LBCC ITS Help Desk — our centralized, single point of contact for all technology services. We offer several options for getting help for all your technology needs.

Call x4357 from on campus or (562) 938-HELP from off campus between the hours of 7:30 am to 5:00 pm, Monday through Thursday.

Email helpdesk@lbcc.edu with your requests. Please be as specific as possible so that we have as much information as possible to help you with your requests.

Open an IT support ticket in one of the areas below. Once created, you can login to the ticket system with your network account to view information about your ticket including the status, history, and assignment. You can also create worklogs, upload supporting documents, and even cancel your own request.

Employee Login

Academic Computer Labs Support

I need help with:

• With instructional equipment
• Installing or moving a computer
• Logging in
• Printing
• Re-imaging a lab
• Installing or updating software
• Removing a virus

Canvas Support

Please contact LBCC’s Online Learning & Educational Technology (OLET) division for Canvas support by emailing them at olet@lbcc.edu.

Degree Planner Support

I need to report an issue with the Degree Planner Tool.

SARS Support

I need to report an issue with the SARS System.

Desktop Support

I need help with:

• Fixing a problem with my computer, printer, or software on my computer
• Removing a virus from my computer
• Installing or moving my computer
• Installing or updating software
• Installing or moving my printer
• Getting an eQuote for a computer or printer
• Scheduling an eWaste pickup

Email Support

I need help with:

• With email on my PC/Mac
• With email on my smart device
• With Outlook Web Access
• With my calendar
• Requesting an email account
• Managing email distribution groups
• Resolving a suspected SPAM or Virus issue

ITS Project Request

If you have a new hardware or software project that needs to be reviewed and approved by a Vice President, complete the ABS Project Request Form.

Institutional Software Support

I need help with:

• 25Live
• Cognos Datawarehouse
• Credentials Roboreg
• FSA Atlas
• Laserfiche
• Point N Click
• SARS
• Starfish
• Tracdat
• Tutortrac

Multimedia Equipment Service & Support

I need help with:

• Cameras
• Classrooms/Meeting Rooms
• Document Cameras
• Equipment Maintenance
• Equipment Requests
• Meet and Teach
• Microphones
• Projector/Projection Screens
• Special Events

Network Support

I need help:

• With a Login Issue
• Creating a Network Account
• With Office 365
• With a Network Printer
• With a Network Share
• With Network Security
• With a Wireless Network Issue
• Reporting a Network Outage
• Adding or Activating a Network Outlet
• Requesting a Licensed Zoom Account

PeopleSoft Support

If you are experiencing issues with the PeopleSoft system. Please perform the following steps before opening a ticket.

1. Clear your browser’s cache by following the steps outlined here.
2. Contact the Help Desk at x4357 to troubleshoot the issue.

I need help:

• Logging into the Viking Student System, HR System, or Financials System
• Reporting a System Problem
• With Training

Phone Support

I need help:

• Fixing an Issue with my phone
• Updating information in the Online Phonebook
• With my voicemail password

Server Support

I need help:

• Requesting a New Server
• Installing a Server
• Updating a Server

Web Support

I need help:

• Creating or Updating Content on the LBCC.edu Website
• Updating an Existing LBCC Web Application
• Requesting a New Web Application