COVID-19 Update: More Tech Help, Student Services


Dear Students,

Here is your COVID-19 update for 3/17/20:

How do I contact the Student Technology Help Desk?

Your technology question could be answered by checking the Student Remote Instruction/Online page or the Student FAQs for assistance with Canvas, Office 365, the Viking Portal, etc. If you need additional help, please contact the Student Technology Help Desk at

I don’t have wi-fi at home!

Companies such as Comcast and Charter Communications have offered low-income students free wi-fi for the next two months. Please contact these two companies to see the qualifications and how to start service. If you don’t have internet access, it is recommended that you call Comcast or Charter Communications, as local libraries and other institutions that usually offer free wi-fi are closed due to COVID-19.


(855) 846-8376 English

(855) 765-6995 Spanish

Charter Communications

(844) 488-8395

How can I receive additional assistance now that the campus is closed?

  • Student Services is transitioning to serve students online. There will be a new section on the Coronavirus Student page with information on the services that will be available during the campus closure. This new section will be posted on the COVID-19 Student website section by end of day Wed., March 18.
  • Counselors are still available for online appointments through Cranium Cafe, which you can access through the Viking Portal.
  • Academic Support Services (tutoring, Success Centers, and the Library) will also be transitioning to a remote/online format. Updates will be posted on the COVID-19 Student website section.
  • You can also call the LBCC Call Center at (562) 938-4485 for more information. Please be patient as LBCC ramps up the number of staff members to take your calls. Thank you in advance for your understanding!

For the most up-to-date information, please visit LBCC also has a list of Frequently Asked Questions (FAQs) that are updated frequently. The FAQs are divided by General questions for all students, faculty and staff and Student FAQ.