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Keeping us FOCUSED on Student Success

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Strategic Plan Objectives:

1.9  Use technology to ensure that all students guided into a pathway receive automated notifications that are timely and personalized based on progress toward their educational and career goals.
4.10  Design and develop student service and support department communication tools and resources that more effectively direct, focus, and motivate students while making students feel both nurtured and empowered.
4.12  Redesign the college website utilizing user-centered design and establish processes for maintaining content currency and ease of navigation. Expand the use of the Learning Management System to support learning in all courses.
4.14  Continue to invest in a comprehensive business process review and implement technology and process improvements that are informed by efficiency benchmarks and by user-centered design.
4.17  Expand the student portal to provide students with access to integrated and dynamic information about college and community resources and supports, help them keep track of their progress against key milestones, and provide them with timely and personalized messages to keep them on track through the completion of their goals.

Accreditation Standards

3C.1  Technology services, professional support, facilities, hardware, and software are appropriate and adequate to support the institution’s management and operational functions, academic programs, teaching and learning, and support services.
3C.2  The institution continuously plans for, updates and replaces technology to ensure its technological infrastructure, quality and capacity are adequate to support its mission, operations, programs, and services.

Strategies

In partnership with the Busar’s office, implement the Nelnet payment system and integrate with HighPoint, secure approval and implement payment plans, implement electronic bills, and re-engineer the drop-for-non-payment process.

In partnership with Enrollment services, review registration processes required to move up registration dates to October for Spring registration and April for Fall registration, and streamline the graduation application process.

In accordance with the Strategic Plan, continue to work with student serving and administrative departments to stream their processes to reduce student lines and automate manual processes to reduce staff time and errors.

Support the efforts of Guided pathways by reviewing the Degree Audit system and making improvements as required, reverse engineer degree audit and inform students when they successfully completed certificates or degrees, assist student service departments with communication to “nudge” students to stay on their path.

Review and determine projects necessary to build up the Adult Education Department.

In order to maintain security and optimal levels of service to students, update PeopleSoft Campus solutions and stay up-to-date with tools and bundle updates.

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