Service Integration Initiative Progress
I. Provide faculty, staff and student support services on emerging technologies and online education initiatives to enhance teaching & learning.
|Adopt Canvas as the exclusive LMS|
|Student readiness: Provide remediation and support as needed for students new to online classes and technology use.|
|Support departments in providing the same access to online students as on-campus students and equitable technology access. [INT]|
II. Expand Professional Development Opportunities and develop technology training programs & resources for faculty, staff, and students:
|for Online Education. [EM]|
|for Open Educational Resources. (OER) [EM]|
|on the utilization of Canvas as a tool for web enhancement of face-to-face and online courses to engage students, as well as provide regular and effective student contact. [EM, INT]|
|for IITS technology services & resources including ConferZoom, Office 365, Skype for Business (S4B), Classroom Technologies, PeopleSoft, & more). [INT]|
III. Develop or procure Information Security Awareness training tutorials.
IV. Develop policies, regulations, standards, and processes for evaluating, prioritizing, implementing and centralizing IITS Help Desk services to assure consistency and excellence of provided services.
V. Student Help Desk Program (STHD)
|Develop policies, regulations, standards, and processes for evaluating, prioritizing, implementing and centralizing Student Technology Help Desk services to assure consistency and excellence of service provided.|
|Provide equitable support to all students and student-centered support for emerging access to LBCC technology.|
|Expand STHD program to provide support services to student’s enrolled in online courses.|
|Utilize strategies and techniques for increasing student success, with the goal of eliminating student equity gaps. [INT]|