Service Integration
A NURTURING system of support

Post

Strategic Plan Objectives:

4.16  Expand the use of the Learning Management System to support learning in all courses.
4.7.1  Support faculty and staff to: Effectively utilize educational technologies to enhance students’ learning experiences and to make the delivery of instruction and classroom management more effective and efficient.

Accreditation Standards

3C.4  The institution provides appropriate instruction and support for faculty, staff, students, and administrators, in the effective use of technology and technology systems related to its programs, services, and institutional operations.

Strategies

  1. Provide faculty, staff and student support services on emerging technologies and online education initiatives to enhance teaching & learning.
    1. Student readiness: Provide remediation and support as needed for students new to online classes and technology use.
    2. Support departments in providing the same access to online students as on-campus students and equitable technology access. [INT]
  2. Expand Professional Development Opportunities and develop technology training programs & resources for faculty, staff, and students:
    1. for Online Education. [EM]
    2. for Open Educational Resources. (OER) [EM]
    3. on the utilization of Canvas as a tool for web enhancement of courses to engage students, as well as provide regular and effective student contact. [EM, INT]
    4. IITS technology services & resources Web conferencing (Zoom), Office 365, Skype for Business (S4B), Classroom Technologies, PeopleSoft, & more). [INT]
    5. Develop training materials and tutorials/guides.
  3. Develop or procure Information Security Awareness training tutorials.
  4. Develop policies, regulations, standards, and processes for evaluating, prioritizing, implementing and centralizing IITS Help Desk services to assure consistency and excellence of provided services.
  5. Student Help Desk Program (STHD)
    1. Develop policies, regulations, standards, and processes for evaluating, prioritizing, implementing and centralizing Student Technology Help Desk services to assure consistency and excellence of service provided.
    2. Provide equitable support to all students and student-centered support for emerging access to LBCC technology.
    3. Expand STHD program to provide support services to students enrolled in online courses.
    4. Utilize strategies and techniques for increasing student success, with the goal of eliminating student equity gaps. [INT]
  6. Develop & maintain an Online Resource Center/Portal of technology resources for faculty, staff, & students. [INT]
  7. Implement data collection of support services provided to students, staff, and faculty for data-driven services and enhancements. [INT]

[EM]: Enrollment Management Plan
[INT]: Integrated Plan