Faculty & Staff Support
Information Technology Services supports computers purchased and approved by Long Beach City College. The Technology Services team provides the following desktop support for staff and faculty:
Computer, Printer, and Software
- Configuration & Setup
- Installation
- Troubleshooting
- Repair
- Relocation
Note: ITS offers limited support to faculty and staff for personally owned devices. ITS will assist with the setup of wireless connectivity and email, but will not install software, hardware, or troubleshoot personal devices.
Reporting a Problem or Requesting Service
All requests for computer and printing problems should be generated in the ITS Ticket System. Select ITS Support Request, then Support Request. Within the form, choose Computer or Device as the Service Request Type, and then Fix Computer or Device as the Type of Assistance Required. A technician will contact you as soon as possible.
If you cannot create a ticket yourself, please call the ITS Help Desk at x4357, and one will be generated for you. Or email launchit@lbcc.edu to auto generate a ticket through email.
Please be as specific about your request/ problem in your email, as you can. Include screen shots or pictures, if possible.